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Why trust is important to maximise income in social housing

22/10/2013

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When Eastlands Homes placed an article in its tenants newsletter earlier this year asking tenants to think about whether they could really afford Sky, cigarettes, bingo, drinks and other non-essentials, it caused an 'interesting' debate on what is essential in the context of paying your way

Stephen Covey once said, “Trust is the glue of life. It’s the most essential ingredient in effective communication”. In this article, Barry Marlow outlines how success in managing and advising someone else on their budget takes skill and trust, and if you really want to engage with tenants in debt who might be reluctant to talk to you, don't pre-judge them.



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