Lean Systems Reviews and Process Re-engineering
It's all very well having policies, strategies and workflows on your IT or CRM systems, but all too often 'mission creep' overtakes the initial good intentions and staff end up spending more time feeding the system than delivering positive outcomes for customers.
Do you know how much of your staff's time is spent feeding the ducks?
Our ABC lean reviews get to the heart of the matter , identify which activities not only underperform but are high cost and low impact, and re-engineer them in partnership with staff to eliminate waste and enable focus on key corporate priorities and added value activities.
We've carried out such reviews on whole directorates, teams, functions, and key services such as repairs, anti social behaviour and lettings - all delivering reduced costs, improved performance and increases in staff & customer satisfaction.