Resident Involvement & Scrutiny
Good resident involvement engages residents in your
journey to continually improve cost, performance and quality. Ultimately, it
should lead to higher levels of overall satisfaction, satisfaction that views
are being taken into account, and satisfaction that you, as a landlord,
keep your customers informed.
Delivering effective scrutiny is also about more than just a governance structure though - it's about educating, engaging and working in partnership with your involved residents in the aims, nature and complexity of your business.
Delivering effective scrutiny is also about more than just a governance structure though - it's about educating, engaging and working in partnership with your involved residents in the aims, nature and complexity of your business.
We have a track record of developing and delivering effective involvement
Not just the systems and
structures to support and evaluate involvement, but growing the knowledge and
understanding of involved residents and developing genuine partnership based
approaches to co-regulation with them.
Whether it's establishing scrutiny, reviewing existing involvement mechanisms, or developing the capacity and capability of new and existing involved residents, we can provide tailored programmes to help you ensure involvement delivers solutions and improved outcomes for your organisation and customers as a whole.
Whether it's establishing scrutiny, reviewing existing involvement mechanisms, or developing the capacity and capability of new and existing involved residents, we can provide tailored programmes to help you ensure involvement delivers solutions and improved outcomes for your organisation and customers as a whole.