Guinness Hermitage, who provide 15,000 rented and low cost home ownership homes in 38 Local Authorities across the south and south west, have focussed through their Vfm strategy and procurement on improving value for money for customers, with significant efficiency gains in recent years being reinvested back into priority services identified by tenants such as repairs, property improvements and anti social behaviour.
Like many housing organisations though, and in the current economic climate, Guinness Hermitage were looking for something to assist in delivering further value for money improvements. Something which could also give a balanced picture - focussed not just on reducing costs, but on improving outcomes of value to customers such as the performance and quality of services.
David Hall, Director of Service Improvement of Guinness Hermitage said:
“Like all housing organisations, we had a need for a comprehensive approach to test, measure, demonstrate and improve Value for Money, but had not been able to find an effective way of doing that until V3a.
V3a will enable us to meet the value for money regulatory requirement, gives us a comprehensive and clear insight into the % Value for Money of services, and will be equally effective for strategic business planning with our board or for demonstrating and evaluating value for money with staff and customers"