In June 2012, we undertook a critical friend review of Bron Afon Community Housing's income management service - to ensure income recovery strategies, policies, procedures and processes were in the best possible position to prepare both for going live as one of the DWP Direct Payment Demonstration Project, and the wider challenges of welfare reform. This case study highlights the outcomes and benefits - which all organisations could realise.
| phhs_bron_afon_critical_friend_income_case_study_0912.pdf |
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